Blog tagged as CX Suite

Zoho One: Did 75,000 Customers Find the Sweet Spot?

12.01.25 2:34 PM - By Thomas Wieberneit - Comment(s)

Zoho aspires to deliver the operating system for businesses with the goal of driving customers' margins by unifying business operations on one single technology platform. The most important part for delivering this vision is Zoho One. 

Zoho One is Zoho's premier bundle of business applications. ...

How an ISP uses Zoho One to improve outcomes

03.21.23 5:10 PM - By Thomas Wieberneit - Comment(s)

During the truly remarkable (pun definitely intended) TrulyZoho event I, of course had the chance to talk to some customers. One of these customers was Amit Rai of Tata Fiber, an Indian ISP. As the name suggests, Tata Fiber provides internet services through fiber. The company was founded in 2016 an...

It is this time of the year again - your favourite articles of 2022

01.03.23 11:04 AM - By Thomas Wieberneit - Comment(s)

Happy New Year to everyone!

Apart from all the political suff that I do not want to dive into, the year 2022 has seen a lot of exciting events and topics, from the rise and fall of the Metaverse, to lots of defaulting crypto companies. Towards the end of the year, chatGPt stirred up quite some waves.

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Salesforce in Acquistion Talks with Slack - Good News or not?

11.26.20 4:30 PM - By Thomas Wieberneit - Comment(s)

The News

Today various media outlets broke the news that Salesforce is in advanced talks with Slack Technologies about a possible acquisition. The news had two effects: Slack stock went up nearly 40 per cent during trading hours while Salesforce stock loses out by 5 percent, which basically says that...

SAP CX - A Deep Look into the Glass Ball

09.27.20 3:38 AM - By Thomas Wieberneit - Comment(s)
Earlier this year, a few days after attending SAP Sapphire reimagined, I asked Quo Vadis, SAP. At that time industry legend Bob Stutz led the CX group already for 8 months, with Esteban Kolsky being his chief of strategy. At this event there was hardly any mention of SAP CX. This is in spite of the ...

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