The fall conference season is in full swing. Of the big 4 we had Oracle Open World and the SAP Hybris Summit, with the Salesforce Dreamforce, SAPPHIRE, and Microsoft Connect() still to come. I have covered the SAP Hybris Summit, so do not need to say much about it anymore. The event was short on gre...
Blog tagged as CRM
Oracle Ups The Ante - Does the Salesforce Empire Strike Back?
10.28.17 12:23 PM - Comment(s)
More Nimble News
10.15.17 1:14 AM - Comment(s)
The News
In the past 5 weeks or so, there have been quite a few news items about Nimble, with the biggest product news dated September 28 and the most interesting business development dated October 11. The headlines include Nimble’s deeper collaboration with Microsoft and its channel partners, as we...SAP acquires Gigya - A Snap Analysis from Down Under
10.10.17 12:43 PM - Comment(s)
The News
Well, it is already more than two weeks ago that this news hit the wires, but SAP announced the acquisition of Gigya, a leading Customer Identity and Access Management (CIAM) platform vendor. Gigya got placed in the top position of Forrester’s Wave for Customer Identity and Access Managemen...Freshworks acquires Zarget - A Snap Analysis from Down Under
08.30.17 10:25 AM - Comment(s)
The News
Freshworks on 29/08/2017 announced that it acquired Zarget, a conversion rate optimization software startup. With this being the ninth acquisition in about two years Freshworks is continuing to augment its development by adding missing functionality from outside while adding talent to the te...Customer Service in a World of Ambient Computing - The Service Center View
08.11.17 9:51 AM - Comment(s)
A few weeks ago I wrote an article about customer service in a world of ambient computing. This article looked at customer service from a customer’s point of view. In it I described how I see customer service getting humanized again by leveraging the advances in AI technologies like Natural Language...
