Zoho’s annual main customer event Zoholics took place in Austin, TX last week. The company presented updates to products and strategy and gave partners the opportunity to present themselves on a big show floor. In parallel to the event, Zoho published some interesting news about product enhancements...

The News

On June 5, 2024, SAP announced that it entered into a definitive agreement to acquire WalkMe. Walkme is a leader in the digital adoption platform (DAP) market. DAPs are about the elimination of digital friction from workflows to turn the business application tech stack into a competitive adv...

The news

On May 29, 2024, Salesforce reported its results for the first quarter of the fiscal year 2025. Highlights are

• a total quarterly revenue of $9.133bn US, resembling a year-over-year growth of 11 percent
• a current remaining performance obligation of $26.4bn US
• a remaining performance obligation o...

By now, everyone has recognized that we are in an AI hype. Again. It is probably the fourth since Joseph Weizenbaum developed the famous ELIZA, a natural language processing program that was intended to explore communication between humans and machines.

In the early nineties we saw another wave when ...

The News

On April 15 to April 18, 2024, Zendesk held its annual Relate event, including a half day analyst track on April 15. The event was attended by around 1,600 customers, partners and analysts.

It was about Zendesk’s strategy, which revolves around - no surprise here - AI to deliver better custom...