Blog tagged as AI

Is a Twitter acquisition pending? A Snap Analysis

09.24.16 5:43 PM - By Thomas Wieberneit - Comment(s)
Back in June most of us got surprised by the news that Microsoft has acquired LinkedIn. Neither of us deemed this a bad move from a company point of view. There ae just too many potential synergies between MS Dynamics CRM, Office365, Azure on one side and LinkedIn, as the leading business network on...

Intelligent Home Automation - Smart, isn't it?

09.14.16 8:01 PM - By Thomas Wieberneit - Comment(s)
Amazon’s Alexa will now talk to GE’s connected appliances in a smart home push is the headline on techrepublic that got me thinking today. Home automation is definitely on the rise again. Wow, that's cool, being able to manage my home without any remotes, which my kids tend to lose somewhere, anyway...

Putting the Cart in front of the Horse - Chatbots in Support

08.14.16 4:25 PM - By Thomas Wieberneit - Comment(s)
My recent rant on chatbots having the potential to kill user experience got some nice reactions. It brought me into some interesting discussions on support, mobile, the role, strengths and deficiencies of artificial intelligence (AI) and machine learning (ML) and so forth. Most of these discussions ...

Bots can kill Customer Experience

05.23.16 11:27 AM - By Thomas Wieberneit - Comment(s)
Bots are all the rage currently. By the looks of it they are at the peak of the hype cycle. We will see their deep fall into the trough of disillusionment soon. After all the well-known examples based on the Facebook messenger are somewhat underwhelming, to formulate it carefully. There is not much ...

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