The fall conference season is in full swing. Of the big 4 we had Oracle Open World and the SAP Hybris Summit, with the Salesforce Dreamforce, SAPPHIRE, and Microsoft Connect() still to come. I have covered the SAP Hybris Summit, so do not need to say much about it anymore. The event was short on gre...
Blog tagged as AI
Oracle Ups The Ante - Does the Salesforce Empire Strike Back?
10.28.17 12:23 PM - Comment(s)
Products to Services - The SAP Hybris Summit 2017
10.23.17 3:31 AM - Comment(s)
This year’s SAP Hybris Summit in Barcelona was attended by almost 3,000 paying participants, which is likely to make it the biggest ever, in spite of the recent unrest in Catalonia. It was packed with partners and presentations. The message all around was about subscription economy, how companies wi...
SAP acquires Gigya - A Snap Analysis from Down Under
10.10.17 12:43 PM - Comment(s)
The News
Well, it is already more than two weeks ago that this news hit the wires, but SAP announced the acquisition of Gigya, a leading Customer Identity and Access Management (CIAM) platform vendor. Gigya got placed in the top position of Forrester’s Wave for Customer Identity and Access Managemen...New Helpshift CEO - A Snap Analysis from Down Under
09.12.17 11:02 AM - Comment(s)
The News
On September 7, 2017 Helpshift announced the appointment of a new CEO in a blog post. Salesforce veteran Linda Crawford, with a tenure in the CRM arena that stretches back to 1996, took over the role, being the successor of co-founder Abinash Tripathy. Before, she held various positions at ...Customer Service in a World of Ambient Computing - The Service Center View
09.01.17 7:52 PM - Comment(s)
A few weeks ago I wrote an article about customer service in a world of ambient computing. This article looked at customer service from a customer’s point of view. In it I described how I see customer service getting humanized again by leveraging the advances in AI technologies like Natural Language...
