CRM evolution 2019 just ended. It has again been a highly interesting two and a half days filled with interesting presentations and discussions. A big thank you go to the organizers and the chairs. It has also been the first time that the venerable Brent Leary chaired it, stepping into the big footp...
Blog tagged as AI
CRM evolution 2019 - A Recap
05.03.19 10:47 AM - Comment(s)
Salesforce adds more Einstein and Quip to the Service Cloud. Is it good for the Experience?
03.20.19 9:33 AM - Comment(s)
The News
Today Salesforce announced the next release of its Service Cloud. It brings together more Einstein AI as part of the Service Cloud and adds Quip to it. This enables more agent empowerment and efficient work. In order to augment the tools with the necessary knowledge and soft skills, Salesfo...Salesforce, Service, AI and ... IoT
01.28.19 10:36 AM - Comment(s)
AI, IoT, and CRM, three acronyms. However, these three belong together and should not be treated or looked at separately. One important reason for this is that companies and organizations can provide significantly better service experiences and, more importantly, results, by combining the capabiliti...
Data Rules - SAP acquires Qualtrics
11.13.18 11:32 AM - Comment(s)
Clash of Titans - The IaaS Platform Providers
10.15.18 9:09 AM - Comment(s)
In the past three posts of this series I have covered the definition of a platform, followed by a brief analysis of the big four players in the customer experience world, namely Microsoft, and SAP, followed by Salesforce and Oracle.
