On February 7 and 8 2024, Zoho held its annual ZohoDay conference, along with a pre-conference get together and an optional visit to SpacX’s not-too-far-away Starbase. Our guide, who went by Chief, and is probably best described as a SpaceX-paparazzi was full of facts and anecdotes, which ma...
On January 23, 2024, SAP announced the results of its Q4 and fiscal year 2023, along with an update of the company’s 2025 ambition. The ambition includes a shift of focus on key strategic growth areas and a restructuring program. This program will cost around 2.2 billion dollar and...
On January 8, 2024, Zendesk announced the acquisition of Klaus, “the industry leading AI-powered quality management platform”.
With AI driving a rapid increase in customer service interactions it is necessary for customer service teams to become more efficient while maintaining their quality ...
The other day, I had a look at my blog, checking the articles that resonated with you most in 2023.
Today, I'd like to do the same for my YouTube channel, CRMKonvos. Shameless plug - any new subscriber is cordially welcomed - it means a lot to us. "Us" means my colleagues Ral...
A very happy, healthy and prosperous new year to all of you.
This is also the time to review my blog and to have a look what your favourite posts of 2023 have been. With 23 posts, I admittedly have been somewhat lazy in 2023.
Looking at the top ten read posts in 2023, there is a clear clustering about...
