Blog categorized as Blog

A while after my earlier discussion with Abinash Tripathy from Helpshift about the value for customer experience of bots in customer support he contacted me with some exciting news about what he and his team are doing now. Believe me, it is interesting – but read for yourself. Our conversation, of c...

After my SAP CRM State of the Nation and Light at the End of the Tunnel articles of earlier this year it is time again to have a look at what and how SAP is doing in the wider CRM arena. After all SAP also recently released its 1608 Hybris version, which in my eyes makes SAP very competitive again. ...

Back in June most of us got surprised by the news that Microsoft has acquired LinkedIn. Neither of us deemed this a bad move from a company point of view. There ae just too many potential synergies between MS Dynamics CRM, Office365, Azure on one side and LinkedIn, as the leading business network on...

Amazon’s Alexa will now talk to GE’s connected appliances in a smart home push is the headline on techrepublic that got me thinking today. Home automation is definitely on the rise again. Wow, that's cool, being able to manage my home without any remotes, which my kids tend to lose somewhere, anyway...