The CRMKonvos gang had the immense pleasure to chat with Ginger Conlon, CRM Playaz alumna and freshly minted Thought Leadership Director at Genesys.
Throughout her career, Ginger has seen and and gained more than a little marketing experience, looking more at the strategic angle than tactical executi...
Work from Anywhere needs the right culture and the right tools
The pandemic has taught us through the past year that it becomes urgent for businesses to adequately deal with the need for new working models that help employees to become as productive when working from any place as when working from an...
Now this title is not a case of do a rhyme or get bitten but actually summarizes the topic pretty well. The CRMKonvos team had a long and good discussion with John Paterson, CEO of Really Simple Systems about the needs and wants of a CRM for SMBs.
Are the requirements that an SMB has really different...
Ecosystems is all I say - was his post in Linkedin. And as you can imagine, this sparked quite a discussion. Why? Because "he" is SAP's venerable Chief CX Evangelist Esteban Kolsky.
Not that it needs a reason to invite Esteban to a CRMKonvo (because he is always good for a well founded opin...
As a consequence of an organizational stuff up we had a CRMKonvo that was even better than could be expected in our wildest dreams. Our guests Sheryl Kingstone of 451 Research and Laurie McCabe of the SMB Group have a lot of data and insight to share about data driven experiences and what the digita...
