Schools, universities and other educational institutions have one challenge in common. They need to constantly communicate with their students and often the parents as well.
Obviously, the students and their parents are different generations; and guess what, that means they have different communicati...
Following the great discussion about Customer Journey Orchestration that we had with Graham Hill it was obvious that this topic deserves and requires more attention. We had a lot of points and different terms, starting from customer journey management, customer managed journeys, customer journey ana...
On June 15, 2021, the CRMKonvos crew had the chance to chat with Andreas Schuster, Customer Success Director for SugarCRM in Europe, about the company’s evolving vision and goals. He did not disappoint.
Schuster has filled a variety of roles over the years, both in the software industry and outside o...
Data breaches, ransomware, stolen identities, collecting of data for no benefit of the customer, are only some of the things that we do see every day. There does not seem to be any privacy anymore. This makes privacy and data protection hot topics not only for customers, but also for software vendor...
