<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.aheadcrm.co.nz/blogs/tag/Adobe/feed" rel="self" type="application/rss+xml"/><title>aheadCRM - Blog #Adobe</title><description>aheadCRM - Blog #Adobe</description><link>https://www.aheadcrm.co.nz/blogs/tag/Adobe</link><lastBuildDate>Tue, 22 Sep 2026 12:05:56 -0700</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[The Orchestration Layer in Enterprise AI Just Got Named. It Has a Gemini Logo on It.]]></title><link>https://www.aheadcrm.co.nz/blogs/post/the-orchestration-layer-in-enterprise-ai-just-got-named-it-has-a-gemini-logo-on-it</link><description><![CDATA[What Google Cloud Next 2026 actually told us about the titan pecking order Google Cloud Next 2026 wrapped last week. The official version of the story ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_fOJsL9LVQS2i786Hg9n9ZQ" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_OxEMptp0SIO3CY1VLWp-8Q" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_fW4lHSIEQKi4QSzlM_EqKg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_uYwTpPaYSuCvSoGhGCgERQ" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><div><p><a href="https://www.linkedin.com/in/thomaswieberneit/"></a></p><h1 class="wp-block-heading">What Google Cloud Next 2026 actually told us about the titan pecking order</h1><p><a href="https://www.googlecloudevents.com/next-vegas">Google Cloud Next 2026</a> wrapped last week. The official version of the story is the one <a href="https://cloud.google.com/">Google</a> wanted you to read: 260 announcements, 1,302 customer use cases, the Gemini Enterprise Agent Platform, eighth-generation TPUs, a $750 million partner fund, an $240 billion Marketplace backlog. Big numbers. On-message keynote. Tidy &quot;agentic era&quot; framing.</p><p>The more interesting story is who showed up to validate it, and what Google actually built underneath.</p><p>Five of the seven enterprise titans I track walked into Las Vegas and announced expanded partnerships that all rest on the same architecture: Gemini Enterprise as the agent control plane, with the titan's product playing the role of premium ingredient. <a href="http://www.salesforce.com/">Salesforce</a>. <a href="http://www.sap.com/">SAP</a>. <a href="http://www.servicenow.com/">ServiceNow</a>. <a href="http://www.oracle.com/">Oracle</a>. <a href="http://www.adobe.com/">Adobe</a>. Add <a href="http://www.workday.com/">Workday</a> and <a href="https://www.palantir.com/">Palantir Technologies</a> to the picture, both adjacent to my titan list but visibly aligned in the same direction.</p><p>Two titans were not in the picture. <a href="http://www.microsoft.com/">Microsoft</a>, because Copilot is the direct counter-position and Cloud Next is not Microsoft's stage. <a href="http://www.zoho.com/">Zoho</a>, because Zoho's stack does not need a Google motion and Zoho's buyer is not the same buyer.</p><p>Both absences matter. More about them a little later.</p><h1 class="wp-block-heading">What Google actually built</h1><p>Let’s start with the framing. Google did not just ship a model platform with new features. It repositioned Google Cloud from &quot;AI development environment&quot; to enterprise agent control plane. Vertex AI services and roadmap evolutions are now delivered through the new Agent Platform rather than as a standalone product. That is not a naming change, it's an entirely different playground.</p><p>The Agent Platform stack now visibly includes:</p><ul class="wp-block-list"><li>Agent Identity for cryptographically secure agent authentication</li><li>Agent Registry as the catalog of every agent and MCP server in scope</li><li>Agent Gateway for traffic control and screening</li><li>Agent Observability for production monitoring</li><li>Agent Simulation for pre-deployment testing</li><li>Agent Evaluation for measurable performance against benchmarks</li><li>Agent Runtime with sub-second cold start</li><li>Agent Inbox for human oversight of long-running agents</li><li>Agent Studio as the low-code builder</li><li>Agent Development Kit (ADK) across Python, Go, Java, with TypeScript</li></ul><p>Sitting alongside this is the new Knowledge Catalog, which aggregates native context from partner data platforms and applications including Salesforce Data360, SAP, ServiceNow, Workday, and Palantir into a single accessible layer for Gemini agents.</p><p>That layer matters. It is the third leg of the orchestration story alongside interface (Gemini Enterprise app, Slack, Workspace) and runtime (Agent Platform). And physics teaches us that a third leg creates stability.</p><p>The Agent Marketplace and Agent Gallery surface partner-built agents directly inside the Gemini Enterprise app, with an IT-driven request-and-approval governance model. Open protocols carry the connective tissue: A2A, A2UI, and MCP, all positioned as neutral interoperability standards rather than proprietary lock-in.</p><p>This is the playground Google built. It is not a naming change. It is Google trying to redraw the enterprise AI battlefield.</p><p>Not by owning the CRM.</p><p>Not by owning the ERP.</p><p>Not by owning ITSM, HCM, marketing automation, or the system of record.</p><p>But by embracing them all.</p><p>It is Google Cloud repositioning from “AI development platform” to enterprise agent control plane.</p><p>Now look at who joined this merry party.</p><p>The seven partnership announcements, decoded one by one.</p><h1 class="wp-block-heading">Salesforce</h1><p>Agentforce Sales is in open beta inside Gemini Enterprise. Slack hosts Gemini Enterprise as a private preview app. Agentforce gets native Gemini reasoning through Atlas Reasoning Engine, with multimodal support across text, image, and video. Zero-copy access to Google Lakehouse is on the late-2026 roadmap. New BigQuery connectors for Salesforce Informatica IDMC are available now. Pepkor reportedly consolidated 64 million customer profiles down to 24 million using Salesforce Data 360 plus BigQuery, a 25 percent personalization reach lift. The framing from <a href="https://www.linkedin.com/in/stallapr/">Srini Tallapragada</a> is &quot;<a href="https://www.salesforce.com/au/news/press-releases/2026/04/22/salesforce-google-cloud-launch-new-integrations-deep-context/">agentic interoperability</a>&quot;.</p><p>The translation is simple: Salesforce is letting Google become a distribution and work-surface partner for Agentforce, while Salesforce keeps the customer-data gravity and Atlas Reasoning Engine. Slack is the part of the deal that helps Salesforce most. Google Workspace and Gemini Enterprise are too big to ignore. This move is consistent with the <a href="https://www.salesforce.com/news/stories/salesforce-headless-360-announcement/">recently announced Headless 360</a>.</p><p>The tension that nobody named on stage is nevertheless there. If a buyer ends up with Agentforce on one side and Gemini Enterprise on the other, who governs the agents, where do they run, and which vendor gets paid for the orchestration? That fight is coming. Get yourself some popcorn!</p><h1 class="wp-block-heading">SAP</h1><p>SAP's <a href="https://www.googlecloudpresscorner.com/2026-04-22-SAP-and-Google-Cloud-Expand-Partnership-to-Deploy-Multi-Agent-AI">announcement</a> was imo the most strategically interesting of the week, and worth having a deeper look.</p><p>SAP <a href="https://architecture.learning.sap.com/docs/ref-arch/a07a316077/4">Business Data Cloud (BDC) Connect for Google</a> enables bidirectional zero-copy data sharing between SAP and BigQuery. <a href="https://cloud.google.com/solutions/cortex">Cortex Framework</a> metadata in BigQuery grounds Gemini agents in SAP enterprise context. Joule Agents in SAP CX become deployable inside Gemini Enterprise. SAP Engagement Cloud picks up agentic capabilities for content development, marketing briefs, visual concepts, and collaborative multi-agent execution. Marketing is the first GA use case in H2 2026, with the model designed to extend across the SAP CX portfolio over time.</p><p>The headline from SAP itself describes Gemini Enterprise as &quot;<em>central hub for data integrations and multi-agent coordination</em>”. On the surface, that is a vendor conceding the orchestration layer.</p><p>It is not. Read it again.</p><p>SAP is not handing over the operational core. SAP is making sure the Gemini agents that buyers run cannot meaningfully execute against enterprise data without going through SAP's very own grounding layer. Cortex Framework metadata in BigQuery is the move that matters. It means the semantic context for &quot;<em>what a customer record actually means in this enterprise</em>&quot; runs on SAP's side. Google gets the AI execution layer. SAP gets to stay the meaning layer.</p><p>That is SAP looking stronger, not weaker. The friendly stage handshake is going to turn into a knife fight in the field about where business logic lives. SAP appears to have positioned itself well for that fight.</p><h1 class="wp-block-heading">ServiceNow</h1><p>ServiceNow <a href="https://www.googlecloudpresscorner.com/2026-04-22-ServiceNow-and-Google-Cloud-Unite-AI-Agents-for-Autonomous-Enterprise-Operations">AI Control Tower integrates with Gemini Enterprise Agent Platform</a> so that every agent and MCP server across both platforms appears in a single governed registry. Now Assist for IT Operations Management is available through Gemini Enterprise, focused on alert and incident management. Joint solutions ship in three industry domains: 5G autonomous network operations, retail predictive maintenance, and IT systems, all using ServiceNow agents and Gemini agents handing off through MCP and A2A. ServiceNow took home four 2026 Google Cloud Partner of the Year awards, including Agentic AI Innovation.</p><p><a href="https://www.linkedin.com/in/johnaisien/">John Aisien</a> positioned the agreement as &quot;<em>open, interoperable platforms, not walled gardens</em>”. This framing is doing real work, and it is also strategically necessary. ServiceNow is the workflow titan most directly in Google's strategic crosshairs. Both companies want to be the orchestration layer above all systems. This partnership smooths the surface. Still, the strategic overlap is significant.</p><p>ServiceNow's strongest argument remains: &quot;<em>We already run the workflows, approvals, incidents, assets, service models, and operational context. Don't bolt orchestration on top. Run it where the work already lives</em>&quot;. Google's counter is: &quot;<em>We can orchestrate across all of you, including ServiceNow</em>&quot;. Both arguments are valid, and both are strong. Buyers will pick based on what they value more, neutrality across systems or depth inside the workflow platform that already governs work.</p><p>Partners today. Rival underneath. Both are true.</p><h1 class="wp-block-heading">Oracle</h1><p>Oracle's <a href="https://www.oracle.com/anz/news/announcement/oracle-expands-powerful-ai-capabilities-in-oracle-ai-database-at-google-cloud-to-supercharge-enterprise-data-innovation-2026-04-22/">announcements</a> were broader than the Database Agent that most coverage led with. The full set: Oracle AI Database Agent for Gemini Enterprise (currently in preview on Google Cloud Marketplace), a Managed MCP Server for Oracle workloads (also in preview), Database Center integration, Knowledge Catalog integration, <a href="https://docs.oracle.com/en-us/iaas/goldengate/doc/oracle-cloud-infrastructure-goldengate1.html">GoldenGate</a> integration, VPC Service Controls. Oracle AI <a href="https://docs.cloud.google.com/oracle/database/docs/overview">Database@Google Cloud</a> is now available across 15 regions with more to come.</p><p>Business users can query Oracle data in natural language without writing SQL. Identity propagates from Gemini Enterprise to the database via OAuth. Oracle's Deep Data Security enforces row- and column-level access at the database layer. Query processing stays inside the database, which Oracle frames as a security and latency benefit, and which has the side effect of keeping Oracle's data gravity intact.</p><p>Oracle is doing what Oracle has always done well. Make sure its database estate is unavoidable. Give Google enough access that the partnership is real. Do not pretend Oracle is going to own the AI front end. The Managed MCP Server, Knowledge Catalog hookup, Database Center, and GoldenGate pieces all point in the same direction: Oracle data stays central to AI execution regardless of where the agents are built; and the data stays in Oracle.</p><p>The database does not need applause. It needs to remain indispensable. Mission accomplished, I'd say.</p><h1 class="wp-block-heading">Adobe</h1><p>Adobe <a href="https://cloud.google.com/blog/products/ai-machine-learning/partner-built-agents-available-in-gemini-enterprise">Marketing Agent for Gemini Enterprise lands in Google’s Agent Gallery</a>. It connects natural language queries to Adobe's CX agentic capabilities, with insights on campaign performance, audiences, and journey monitoring, accessible from inside Gemini Enterprise. The integration is more lightweight than the others, which is consistent with Adobe's pattern.</p><p>Adobe benefits from showing up in the Gemini work surface, especially when marketing teams already live and breathe inside Workspace and Slack. But this is a distribution play, not a control-layer move on the level of SAP, Salesforce, Oracle, or ServiceNow. Adobe joins the gallery without conceding much architecturally and without claiming a piece of the orchestration plane. This is <a href="https://www.linkedin.com/feed/update/urn%3Ali%3Aactivity%3A7452239244330176512/">consistent with the Adobe Summit messaging</a>.</p><h1 class="wp-block-heading">Workday</h1><p><a href="https://cloud.google.com/blog/products/ai-machine-learning/partner-built-agents-available-in-gemini-enterprise">Workday shows up through the Sana Self-Service Agent</a>, which summarizes information from Workday and other sources and handles HR and finance tasks across hundreds of skills covering pay, time, and absence. Workday is also part of the Knowledge Catalog third-party context aggregation.</p><p>Workday is playing the employee-service and finance/HR productivity angle. It’s useful, sticky, high-volume in daily user activity. Compared with SAP and ServiceNow, it is narrower in operational control. Compared with Adobe, it is comparable in scope. Workday had a solid presence at this event, not a strategic re-positioning.</p><h1 class="wp-block-heading">Palantir</h1><p>Google says that <a href="https://cloud.google.com/blog/topics/partners/how-google-cloud-partner-ecosystem-is-building-the-agentic-enterprise">Palantir is adding Gemini and BigQuery integrations for commercial customers</a>, connecting models to critical AI workflows and operations. Palantir is also part of the Knowledge Catalog third-party context aggregation.</p><p>Palantir is the awkward guest at the titan table. It’s not a classic business application vendor but increasingly competing at the operational decision layer with <a href="https://www.palantir.com/platforms/foundry/">Foundry</a> and <a href="https://www.palantir.com/platforms/aip/">AIP</a>. Google wants Palantir workloads close to BigQuery and Gemini. Palantir wants model optionality without losing AIP control. The integration is real and worth tracking precisely because Palantir does not usually settle for being an ingredient.</p><h1 class="wp-block-heading">The pecking order this event produced</h1><p><strong>Most strategically advantaged</strong>: Google Cloud. It created the playground. The full agent control plane (Identity, Registry, Gateway, Observability, Simulation, Evaluation), the Knowledge Catalog, and the Marketplace make Google the layer everyone else runs on. Google’s risk is that it wants to be the enterprise control plane without owning the transactional cores that SAP, Salesforce, Oracle, ServiceNow, and Workday control. That requires relentless execution, not keynote poetry.</p><p><strong>Most durable titan</strong>: SAP. SAP owns the operational core. The combination of BDC Connect and Cortex Framework gives SAP a stronger bridge into Google's AI without surrendering enterprise meaning. SAP's posture is &quot;<em>use Google's AI, but ground it in SAP business truth</em>&quot;. That is the right defense and a subtle offense at the same time.</p><p><strong>Most interesting tension</strong>: Salesforce. There's a great integration story today. The unresolved question is whether Agentforce and Gemini Enterprise will eventually compete for governance and orchestration once buyers are running both in production. And they will. Procurement will notice when both vendors invoice for the same workflow.</p><p><strong>Most direct control-plane rival</strong>: ServiceNow. A visible partner. And an architectural competitor. The &quot;<em>open, interoperable</em>&quot; framing is correct in principle, and it is also the terminology a vendor uses when its core product overlaps strategically with the platform it just partnered with. The deciding factor for buyers is whether they want a neutral AI control plane above systems, or agentic execution inside the workflow platform that already governs work.</p><p><strong>Most pragmatic</strong>: Oracle. No applause needed. The database stays indispensable. Managed MCP Server, GoldenGate, Knowledge Catalog hookup, VPC Service Controls all point in the right direction for Oracle. That’s pragmatic, and dangerous in the right way.</p><p><strong>Useful but narrower</strong>: Adobe and Workday. Both gain Gemini Enterprise distribution reach. Neither announcement changes their strategic center of gravity. There is nothing earthshattering about them. They are domain wins, not control-plane bids.</p><p><strong>Adjacent</strong>: Palantir. This is worth watching specifically because Palantir does not usually accept ingredient status.</p><h1 class="wp-block-heading">The two missing names</h1><p>Microsoft. Copilot exists exactly to defend the position Google is now contesting. Microsoft has spent two years building Copilot Studio, Microsoft 365 Copilot, Dynamics 365 agents, and an Azure-side AI tooling that competes head-on with what Google just announced. Microsoft was never going to show up at Cloud Next to validate Gemini Enterprise. Why would it?</p><p>The more interesting question is whether Salesforce, SAP, ServiceNow, and Oracle agents will sit as comfortably inside Copilot in twelve months as they now do inside Gemini Enterprise. Right now, the answer is no, and the gap appears to be widening. I expect Microsoft to respond at <a href="https://build.microsoft.com/en-US/home">Build</a> and <a href="https://ignite.microsoft.com/en-US/home">Ignite</a>. The main question then is whether the response will be &quot;<em>we have parity</em>&quot; or &quot;<em>we are bigger and we will route around you</em>”.</p><p>Zoho works a different market segment. Zoho also builds its own AI stack. The company rarely participates in this kind of big vendor partnership theater. The absence is consistent and not so interesting when looked at in isolation. It becomes interesting, however, when paired with the observation that Zoho's mid-market and SMB-plus customers are largely outside the buying pattern Cloud Next 2026 is shaping. Two different conversations happening in two different rooms.</p><h1 class="wp-block-heading">Open protocols, not walled gardens. Maybe.</h1><p>I want to be careful about reading the &quot;<em>open, interoperable</em>&quot; framing.</p><p>A2A, A2UI, and MCP are all real, and they matter. ServiceNow's positioning is correct in principle. Salesforce kept Slack. Oracle kept the database. SAP kept Joule as the engagement layer in SAP applications. Adobe kept its CX stack untouched. Workday kept HR. Palantir kept AIP. None of these vendors handed over the asset they care most about.</p><p>But the registry is Google's. The gateway is Google's. The gallery, the runtime, the inbox, the identity model, the agent governance plane: all Google. Open protocols are not the same thing as a neutral platform. They are the price of admission to a platform that acts as a host.</p><p>The real question for the next twelve months is whether the protocols stay open enough that buyers can swap the host. If a customer can take A2A-compliant agents built around Gemini Enterprise and re-host them on Copilot Studio or <a href="https://aws.amazon.com/bedrock/agentcore/">AWS Bedrock AgentCore</a> without rewriting most of the orchestration, the open framing holds. If swapping costs are high in practice, &quot;<em>open</em>&quot; is doing marketing work that the architecture does not back up.</p><p>I do not yet have any evidence either way. I expect to in the next two quarters with the first multi-vendor pilots moving into production.</p><h1 class="wp-block-heading">What buyers should do this quarter</h1><p>Force each titan to defend the front door. Salesforce will say Slack and Agentforce. SAP will say Engagement Cloud and Joule. ServiceNow will say ServiceNow. Microsoft will say Copilot. Google will say Gemini Enterprise. Make them defend the answer with specific cross-system workflows for agentic work. Note which vendor accepts being an ingredient in someone else's interface and which one fights for the seat.</p><p>Pin down the dates on zero-copy commitments. The Salesforce zero-copy with Google Lakehouse is late 2026. SAP BDC Connect is rolling out across 2026. Oracle's Managed MCP Server is in preview. Most of the headline-friendly capabilities are not in your tenant today. Build your 2026 plan around what you can run by Q3, not what is on a slide.</p><p>If you are a Microsoft shop, run a parallel evaluation. Bring in Copilot Studio. Ask whether Salesforce, SAP, and ServiceNow agents are first-class citizens inside it at the depth that Cloud Next demonstrated for Gemini Enterprise. Force Microsoft to demonstrate parity, not promises.</p><p>Treat the Agent Marketplace and Agent Gallery as procurement infrastructure. If your IT team adopts Gemini Enterprise as the agent procurement layer, that decision shapes which titans show up first in your future RFPs. Make this choice deliberately.</p><p>Test the governance question before you buy. If you end up with Agentforce, Joule, Now Assist, and a Gemini-Enterprise-built custom agent all running for the same business process, who governs them? Procurement will notice when you are paying twice for orchestration. Make a vendor own the answer in writing, and see to it that the SKUs do not overlap too much.</p><h1 class="wp-block-heading">The unspoken partnership</h1><p>The most interesting partnership at Next 2026 was the one nobody put in a press release. Five of seven titans, plus Workday and Palantir, plus a long list of consulting firms and ISVs, are all visibly aligning to ensure that Microsoft Copilot is not the only place enterprise AI gets done. None of them said that. All of their actions imply it.</p><p>That is the alliance worth watching.</p><p>I am still skeptical about how durable this alignment is once Microsoft responds, and buyer realities surface in the second half of 2026, and once we see what &quot;<em>open protocol</em>&quot; really means in production. All vendors will optimize for their own positions. They always do, and they need to. The orchestration question may stay answered for a year, or it may reopen the moment someone like Microsoft offers a credible alternative.</p><p>For now, Gemini Enterprise has the momentum. The titans showed up. The protocols are public. The Marketplace is live. The control-plane components are named. Google moved from &quot;<em>another model vendor</em>&quot; to &quot;<em>the agentic substrate the application titans run inside of</em>”.</p><p>This is a very different conversation than the one we were having last year. It’s worth paying close attention to how it evolves and whether it is the right one.</p></div></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Mon, 27 Apr 2026 19:30:36 -0400</pubDate></item><item><title><![CDATA[Adobe and Magento tie the knot - a great move]]></title><link>https://www.aheadcrm.co.nz/blogs/post/adobe-and-magento-tie-the-knot-a-great-move</link><description><![CDATA[The News On May 21, 2018 Adobe announced that it has entered a definitive agreement to acquire Magento Commerce. The obvious objective of Adobe is to ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_ZqsHrR6KRQiOZ0YL7hXmiQ" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_P_IAobS4TIaaYDBcOJeRQA" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_fMNLp9yIQ2-wFQee3Q_DDg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_BUsX6PmURnC3MitjiF5ymQ" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><div><h1>The News</h1> On May 21, 2018 Adobe <a href="https://theblog.adobe.com/adobe-brings-leading-commerce-platform-magento-experience-cloud/">announced</a> that it has entered a definitive agreement to acquire Magento Commerce. The obvious objective of Adobe is to integrate Magento’s commerce capabilities into their own experience capabilities. According to Brad Rencher, executive VP and general manger, Digital experience, with this acquisition Adobe is the “only company with leadership in content creation, marketing, advertising, and now commerce – enabling real-time experiences across the entire customer journey”. Magento Commerce (Magento) is a ”leading provider of cloud commerce” software to merchants and brands. Magento covers both, B2C and B2B vendors. The company is listed as a strong performer for both, b2b- and b2c ecommerce solutions in this year’s Forrester Waves on Commerce Suites. <h1>The Bigger Picture</h1> Adobe is all about ‘delivering experience’. You should read the second part of friend <a href="https://twitter.com/pgreenbe">Paul Greenberg’s</a> recent <a href="https://www.zdnet.com/article/adobe-experiencing-the-experiential-part-one/">ZDNet article on Adobe</a> where he explains customer experience, brand experience, and consumable experiences – and where he sees Adobe in this triple – in his uniquely great fashion. A marketing suite like Adobe’s Experience Cloud needs channels into which the insights, that the marketing solution generates, are pushed. The most important one being e-commerce. E-commerce is also the channel that offers most potential. The technology is no more bound to just a commerce web site. The site is just one possible interface. As is a chat bot in Facebook Messenger. As is Alexa. Or Siri. Or Google Assistant. You get the picture. Further, an e-commerce site is not only the foremost channel to send marketing communications to (and to deliver experiences), but also one of the most important input channels for information that enables the delivery of an experience. With this, Adobe can now offer a closed loop scenario using own means instead of relying on partnerships. While Magento has a reputation as an open source platform, which implies focusing on SMBs, it actually has quite some Enterprise Customers. The company seems to focus on the larger end of companies. After all, this is where the money lies. With Magento, one of the few remaining players with credible ambitions and a record in the enterprise market went off the plate. And this has some implications for all players, customers, as well as competitors (and strategic partners). The remaining ones seem to be Intershop, Apttus, Insite, maybe Digital River – and possibly Shopify. <h1>My PoV and Advice</h1> Brad Rencher is mostly right with his broad statement, insofar he maintains the complete enumeration of topics – and has an audience with the right notion of ‘experience’ (again, I strongly recommend reading <a href="https://www.zdnet.com/article/adobe-experiencing-the-experiential-part-one/">Paul’s article</a>). But Adobe is not exactly the company (yet) that is able to deliver a complete picture of customer experience. There is no serious marketing without at least one (preferably more) strong communications channels. With the capabilities of Magento, Adobe takes a big step out of the pure marketing area. This acquisition is a great move that surely heats up the competition in the enterprise market. Where analysts (including myself) added Adobe into the <a href="https://aheadcrm.blogspot.de/2016/10/clash-of-titans.html">Clash of Titans</a> as the .5 next to the big 4 Adobe now emphasizes on being treated as an eye-to-eye competitor in the wider CRM space. This is, because a CRM offering cannot be complete if there is no e-commerce channel part of it. And referring to partner solutions in this critical area just doesn’t cut the mustard, especially if one is competing in the high end (hello, Microsoft?). Additionally, this merger offers the possibility of reviving Adobe’s open source and community roots. There are three main pieces of advice. <h2>One for Adobe and Magento customers</h2> I do not think that there is a need to be concerned about ongoing Magento support. Look out for a Magento roadmap and an integration roadmap, and inquire about plans for CRM beyond e-commerce and marketing. Being able to support omni-channel marketing and omni-channel commerce is one thing. Becoming a full stack provider is a totally different ball game, especially if not only enterprises shall get addressed. <h2>One for SAP, Salesforce, and Oracle</h2> Observe and learn. Adobe has the leading experience suite and now owns a leading e-commerce solution along with a huge eco system. This also makes integration between different parts of the own solutions crucial. It must work seamlessly and be dead simple to achieve. Secondly, together with the customer service module of Magento the company is getting closer to offering a full featured CRM. Using the various Magento editions Adobe also can make a credible step into the SMB market. Scaling down is difficult, but this ability now becomes even more important. <h2>One for Microsoft</h2> Adobe is an important <a href="https://aheadcrm.blogspot.de/2016/09/microsoft-and-adobe-announce-wow.html">strategic partner for Microsoft</a>, with Adobe being the preferred marketing service for Dynamics 365. With this acquisition Adobe becomes an even better fit, but gained some more independence from Microsoft. Microsoft itself only recently delivered an own marketing solution that is targeted towards SMBs, which may grow over time. Microsoft also does not own an e-commerce stack. Adobe now does. With a market capitalization of around $ 120B Adobe is probably too expensive to be acquired but the value that Adobe can offer to Microsoft is significant. So, keep this partnership as intensive as possible. <h2>And a Bonus One for Adobe</h2> The Adobe Experience Cloud is a great product, which can deliver a lot of value. It, however, has a pretty significant price tag, which causes a barrier, especially when looking at more and more saturation in the enterprise market and a <a href="https://chiefmartec.com/2018/04/marketing-technology-landscape-supergraphic-2018/">MarTech landscape</a> that lists almost 7,000 companies and growing (fast). The acquisition of Magento offers the possibility to strengthen the footprint in the mid sized business market, which still has tremendous potential, especially since the big 4 are struggling to penetrate this market, too. The risk of not extending the view to this market is being pushed upwards and then out of the market.</div></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Thu, 24 May 2018 10:36:02 -0400</pubDate></item><item><title><![CDATA[Clash of Titans - SAP, Oracle, Microsoft, Oracle Quo Vadis?]]></title><link>https://www.aheadcrm.co.nz/blogs/post/clash-titans-sap-oracle-microsoft-oracle-quo-vadis</link><description><![CDATA[Following all those announcements of AI, machine learning, IoT, IaaS, PaaS and what not over the past months, I was beginning to wonder where the big ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_0KzttEtpToWQW_jqYkh4oA" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_lN2xdWGwSfm5dXg8m1TkjA" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_f7MomGL-REqhdZKsOJvf7w" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_S5ambHdqRhyYqPDz5x6QhQ" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><div>Following all those announcements of AI, machine learning, IoT, IaaS, PaaS and what not over the past months, I was beginning to wonder where the big business software vendors are going. What is the game plan of Microsoft, Oracle, Salesforce, SAP? How does newcomer Adobe fit in there? Maybe Amazon and Google, too; or Facebook. It is a time for another Quo Vadis – this time: Quo Vadis, industry? <h1>Clash of Titans</h1> In the last about 2 – 3 years we have seen a strong acceleration of innovation, or at least talk about it. <ul><li>Cloud computing, offering nearly unlimited scalability and elasticity of computing resources has become main stream. Cloud computing also allows for nearly 100 per cent uptime</li><li>Since the advent of the iPhone (yes, I know this was earlier than 2013) the proliferation of sensors has increased a lot, resulting in them becoming cheaper and cheaper, allowing for an increasing number of data rich applications</li><li>This has also driven fast mobile connectivity, which has become nearly ubiquitous; maybe except a few blessed spots on this planet, which will be covered soon, too. Think of Google’s Balloon project or Facebook’s drone</li><li>Memory has become dirt cheap, and fast</li><li>In-memory technologies, No-SQL databases, Hadoop, Spark, and improvements of analytics algorithms make it possible to work with huge sets of data in real time</li><li>The (re-)emergence of AI technologies, progress in machine learning and deep learning, enabled by the now available computing power, help in pattern recognition that allows machine driven suggestion, prediction, and prescription of actions, based upon huge amounts of data</li><li>Data, be it machine-generated or human created in social networks, communities, business applications, etc., along with analytics and algorithms on it have become the fuel that drives businesses</li></ul> Are some of these topics on the peak of inflated expectations? Clearly so. But Gartner estimates that they are maturing fast. What is clear to me is that these advances have created something akin a clash of titans. Effectively, after the cloud war we now see a heated platform war. So how does this clash affect the dominant software vendors – and how are they positioning themselves? <h1>SAP</h1> Let me start with the company I know best. SAP has its roots in enabling the corporate back end with their ERP solutions. From there on they moved on to “New Dimension” products like SCM, APO, CRM, BW etc., supporting many, many processes around the business core. In essence SAP has become the company that a business can be run on. SAP was/is the company that connects businesses with their stakeholders, internal ones as well as external ones. The company supports nearly all relevant industries, but still has a core in the manufacturing industries. SAP also over the years has become a very strong eco-system player. But now there is more to it. With HANA as an in memory database engine SAP now has become a technology vendor, too – again. And on top of HANA there is the HANA Cloud Platform (HCP) with an increasing number of services that it supports and which is a key component to their strategy. Notably, SAP does not talk much about AI and machine learning, nor about social media – or their possible acquisition. Instead SAP is focusing its messaging on their core and the Internet of Things, and there predominantly the Industrial Internet of Things. SAP aggressively builds outcome-focused business applications on top of HCP and also with some success invites everybody to build business applications using HCP. In their words they want to connect the enterprise with the world. From an infrastructure point of view SAP pursues a multi-ecosystem approach by supporting AWS, Azure, and their own cloud services. Given all this it appears that, coming from the strong installed ERP base, starting from the back office and from the Industrial Internet of Things, SAP wants to become the platform of choice to be the fabric that connects businesses with their stakeholders, as a key member of their ecosystem. <h1>Oracle</h1> Oracle comes from a slightly different angle. They are also supporting a full stack of business applications. They have started from the database side and from there entered the business applications world, mainly through applications, but then evolving their own Fusion application world. Oracle is not as much an ecosystem player as SAP, but concentrates on the own infrastructure services, including data centers and servers, and, of course, on the leading DBMSs with the Oracle DBMS and MySQL. Oracle is also not that much of an applications ecosystem player as SAP is. The messaging lately appears to be less around the Internet of Things but more about AI and machine learning, intelligent applications, as they name them. With the IaaS announcements Oracle is squarely aiming at AWS, even ignoring Azure. Oracle, of course, too, want to become the fabric to connect enterprises and their stakeholders. Same overall goal as SAP has, but catering to their own strengths, which are a bit more towards the infrastructure side than SAP’s. <h1>Salesforce</h1> Here again I see a strategy that is similar to the one of SAP. However, Salesforces starting point are customer facing applications. Salesforce is not an ERP company, but by origin, a CRM company. Similar to SAP they are strong on ecosystem, but are less inter-ecosystem than SAP and more into buying than partnering. From an infrastructure point of view, they are strongly using their own data centers and only recently announced a deepening partnership with AWS. From a data point of view, they naturally lean towards AI and machine learning, although Salesforce has its own IoT platform. This can also be seen by the fact that they hired Bob Stutz as CEO of the analytics cloud, who just recently delivered Einstein, Salesforces AI platform. Their focus is customer facing- and sales-enabling data, with them having a strong stake in Inside Sales, and having had a very strong interest in buying LinkedIn and now rumored to be interested in acquiring Twitter. Again, same overall destination, different strengths, so a slightly different starting point. <h1>Microsoft</h1> In my eyes Microsoft is the 800-pound gorilla in this game. They seem to have a bigger goal than the three other big ones. They want to become the fabric that connects enterprises of all sizes with their stakeholders, including the consumers’ personal lives. And they have all ingredients for it. With Dynamics they have a strong business applications suite. It is overall probably not as strong as SAP’s or Oracle’s but from the CRM side it is absolutely a leading one – except of marketing functionality, which I will have a word on later. They have strong database engines and a strong IaaS platform, probably the only one that near term can get close to AWS. They own strong IoT- and AI/machine learning platforms. And they have recently acquired LinkedIn, which offers very interesting synergies with Dynamics CRM, in the sales and marketing areas, and also as a training ground for their AI systems. They, too, have a strong stake in Inside Sales, just like Salesforce. On top of this there is Office365, <strong><em>the</em></strong> leading productivity platform. This gets topped up with the leading identity management system, Active Directory. On the business applications side they arguably only miss an e-commerce solution. And this business software side is about to get integrated into one single offering Dynamics365. But Microsoft doesn’t stop here. Microsoft is also one of the leading players in the consumer market, offering the most widely used operating system that includes smartphone support and a strong search engine. Ecosystem wise they are a strong player, actually the player that is most versed in ecosystem play. With one exception, and that is Azure. Microsoft naturally does not have much inclination to have its business applications run on AWS. It is possible, though, but the cloud versions of Dynamics are Azure. Microsoft’s origin is with consumer software but right now they are in the admirable position of being able to combine business customer data, consumer data, and business data, leveraging their AI offerings. IoT seems to play a secondary role for them at the moment. If I were one of SAP, Oracle, Salesforce, I would be outright scared. <h1>Now, Who Else?</h1> There are a few other companies around with big stakes, like IBM, Amazon, Google, and a few more. And then there is Adobe, the rising CRM star. <h2>Adobe</h2> Let me start with Adobe. <a href="https://news.microsoft.com/2016/09/26/adobe-and-microsoft-partner-in-the-azure-cloud-to-help-businesses-transform-customer-engagement/">Adobe and Microsoft just entered a strong partnership</a> that in my eyes benefits Microsoft more than Adobe. Of course they have partnerships with SAP, Oracle, and Salesforce, too, but this one is a landmark as Microsoft so far had a distinct weakness in the marketing arena. Adobe, with its origins in the graphical and Internet content sector a year or so ago popped up as a marketing technology vendor – and thus smack in the CRM arena. So far my impression is that they have a focus on the intersection of business and customer, be it B2B or B2C, but somewhat leaning towards B2C. Borrowing the <a href="http://www.zdnet.com/article/the-clarity-of-definition-crm-ce-and-cx-should-we-care/">‘customer experience’ definition</a> (read this article, it is more than worthwhile) of friend and CRM god father <a href="https://twitter.com/pgreenbe">Paul Greenberg</a> they want to positively influence “how a customer feels about a company over time” by consistently enabling positive (consumable) experiences. In my eyes every experience with a company is consumable and every single one vastly contributes to a customer’s feeling about a company at any given point in time. I think they will either continue to be a cross-ecosystem partner or be plucked by one of the dominant platform players. And at this point in time this is rather Microsoft than any other. <h2>The ‘Rest of the Pack’</h2> This covers Google, IBM Amazon and Facebook; Google and IBM being somewhat in the business applications play as well, Google and Amazon being strong infrastructure players. Let’s start with IBM. IBM sells the servers and services. They are also invested in SugarCRM and with Watson have one of the strongest AI’s around. When it comes to an IoT platform, theirs is mainly a concept, an architecture. Amazon owns with AWS <strong><em>the</em></strong> strongest IaaS platform around. Having started from their own needs they have created a market and offer a vast array of services that business application vendors can use, including strong database-, IoT- and AI services. Their platform is open for whoever wants to use it, which makes them a strong player in the market. Google is a hybrid. They are strong on infrastructure, including services for database, IoT and AI, but they also offer a competitive suite of productivity applications and are increasingly interested in business applications. Not to mention the data coming out of their search and advertising business; and from Android. When it comes to intelligence about consumers and the ability to turn data into insights they are probably the dominant player in this group, closely followed by Facebook – for the moment. Facebook, too, sits on a ton of actionable data that they can utilize and sell. Facebook is about to enter the business productivity market with their ‘at work’ product. In contrast to Google they do not offer their platform for other companies to run on and are a walled garden as opposed to the open ecosystem that Google runs. Don’t forget about these four. <h1>Famous last Words</h1> The big 4.5 are on a collision course with, in my eyes Microsoft currently having an edge because of their sheer strength, including very deep pockets. They are followed by SAP due to their strength in business applications, their strong ecosystem approach, and their focus on the Industrial Internet of Things. Salesforce comes from the customer side of the house and Oracle in my eyes looks at the wrong game at the moment. But then everything is fluent. There are additional players in the game and small companies can thrive in the gaps between these players. Until too much consolidation happens this is a good time for them and for the customer experience.</div></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Tue, 11 Oct 2016 22:46:00 -0400</pubDate></item><item><title><![CDATA[Microsoft and Adobe announce a WOW partnership]]></title><link>https://www.aheadcrm.co.nz/blogs/post/microsoft-adobe-announce-wow-partnership</link><description><![CDATA[Today Microsoft and Adobe announced a deep strategic partnership . Adobe will make Microsoft Azure its preferred cloud platform for their Marketing, Cr ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_5ASkXi-WTHqSdOBCEwXXOA" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_sJtaCs51TqGDG0JGm0cjFA" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_YiApZI6RQ7aXqin2kFXnoQ" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_1Oa54umnRUmKeHc0Wmgk7A" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><div>Today <a href="https://news.microsoft.com/2016/09/26/adobe-and-microsoft-partner-in-the-azure-cloud-to-help-businesses-transform-customer-engagement/">Microsoft and Adobe announced a deep strategic partnership</a>. Adobe will make Microsoft Azure its preferred cloud platform for their Marketing, Creative, and Document Clouds; Microsoft in turn will make Adobe Marketing Cloud its preferred marketing service for the Dynamics 365 Enterprise Edition. Wow! That is a game changer in the CRM world. It takes the other tier one players, especially Salesforce, and Oracle, following their AI announcements, plus SugarCRM, head on. While I expect some AI driven marketing functionality being announced near term the initial benefit is a leading marketing tool being accessible for Microsoft. This partnership is also a blow to Oracles IaaS story as it drives load to Azure where Oracle seems to focus on their existing customer base. Well, and then there is AWS, too … And it should be highly beneficial for both companies. Not talking about the benefits of running on a powerful cloud platform Adobe with Cortana gets access to and likely will be integrated into a leading AI and machine learning platform. Conversely, the so far not too strong marketing functionality in Dynamics CRM gets a significant boost by getting integrated with one of the hottest marketing clouds that are around at the moment. The synergies that can be generated by tightly integrating a powerful real time analytics and AI platform, powerful productivity applications, and a strong marketing platform can hardly be overestimated. This is very good news for Microsoft Dynamics customers once the systems actually are running on a harmonized data model. Till then the prospects are highly exciting. As a result, as per the announcement, customers will be able to “harness their data for critical insights and predictions, connect customer touchpoints across their business, bolster relationships, and drive brand loyalty and growth”. There is only one major piece of the puzzle missing for Microsoft now: They still do not have access to a leading e-commerce platform. After all, the consistent experience that customers will want to deliver using these integrated toolsets shall lead to a sale, which nowadays more and more means e-commerce. Marketing is not a standalone functionality. SAP has Hybris, Salesforce has Demandware, Oracle has ATG and IBM has Websphere. My earlier question <a href="https://socialmeetscrm.blogspot.com/2016/06/microsoft-quo-vadis-you-are-last-one-to.html">Quo Vadis Microsoft?</a> remains unanswered.</div></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Tue, 27 Sep 2016 13:08:40 -0400</pubDate></item></channel></rss>